1. We respect your privacy
We respect your right to privacy and this policy sets out how we collect and treat your personal information. “Personal information” is information we hold which is identifiable as being about you.
2. What personal information we collect
We may collect the following types of personal information from you:
- phone number
- fax number
- information from enquiries you have made
- communications between us
- other records as required to assess funding proposals, such as budgets, annual reports, bank account details and other records.
3. How we collect your personal information
We collect personal information from you in a variety of ways, including: when you interact with us electronically or in person; when you access our website; and when we provide grants to you. We may also collect personal information from you from third parties once authorisation has been provided by you. You have the right to refuse us authorisation to collect.
4. Use of your personal information
We use your information to provide our grant program(s) to you. We also use it to improve our service and to notify you of opportunities that we think you might be interested in. We do not provide your information to third parties.
5. Security of your personal information
We take reasonable steps to protect your personal information. However we are not liable for any unauthorised access to this information.
6. How We Store and Secure Your Personal Information
We keep your personal information in your client files or electronically. These files are accessible to authorised personnel only and are appropriately secured and subject to confidentiality requirements. Personal information is treated as confidential information and sensitive information is treated as highly confidential.
7. Ensure Your Personal Information Is Correct
We take all reasonable precautions to ensure that the personal information we collect, use and disclose is accurate, complete and up-to-date. To ensure we can maintain this level of accuracy and completeness, we recommend that you:
· inform us of any errors in your personal information; and
· update us with any changes to your personal information as soon as possible.
If you provide inaccurate or incomplete information we may not be able to assess your application for funding.
8. Unsolicited personal information
We don’t usually collect unsolicited personal information. Where we receive unsolicited personal information, we’ll determine whether or not it would have been permissible to collect that personal information if it had been solicited. If we determine that collection would not have been permissible, to the extent permitted by law, we’ll destroy or de-identify that personal information as soon as practicable.
9. Access to your personal information
You can access and update your personal information by logging in to the grant application portal.
10. Complaints about privacy
If you have any complaints about our privacy practices, please feel free to send in details of your complaints to the We postal address. We take complaints very seriously and will respond shortly after receiving written notice of your complaint.
When you come on to our website we may collect certain information such as browser type, operating system, website visited immediately before coming to our site, etc. This information is used in an aggregated manner to analyse how people use our site, such that we can improve our service.
Third party sites
Our site may have link to other websites not owned or controlled by us. We are not responsible for these sites or the consequences of you going on to those sites.
13. How to contact us